Return Policy

At our store, we understand the importance of customer satisfaction. That's why we have implemented a comprehensive return policy to ensure that our customers have a hassle-free shopping experience. Please read the following guidelines carefully before making a return:

Eligibility for Returns:

We accept returns within 05 days of the purchase date. To be eligible for a return, the item must be unused, unwashed, and in the same condition as when it was received. It must also be in its original packaging with all tags and labels attached.

Return Process:

If you wish to return an item, please follow these steps:

  1. Contact our customer service team within 2 days of receiving the product to initiate the return process. You can reach us via email or phone, and our friendly representatives will guide you through the process.
  2. Provide the necessary details, including your order number, the item you wish to return, and the reason for the return.
  3. Once your return request is approved, you will receive a return authorization number and instructions on how to proceed.
  4. Package the item securely, including all original accessories and documentation.
  5. Ship the item back to us using a track able shipping method. Please note that the return shipping costs will be the responsibility of the customer.

Refunds:

Once we receive your returned item, our quality control team will inspect it to ensure that it meets the eligibility criteria. If everything is in order, we will process your refund within 5 business days. The refund will be issued in the same form of payment used for the original purchase.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange. Once we receive your returned item, we will process the exchange and ship the new item to you. Please note that additional shipping charges may apply.

Non-Returnable Items:

For hygiene reasons, certain items are non-returnable. These include underwear, swimwear, and earrings. Additionally, any item that has been personalized or customized cannot be returned unless it is defective or damaged.

We strive to provide the highest quality products and excellent customer service. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.